THE

CUSTOMER HAPPINESS BLUEPRINT


You can’t please everybody. And if all businesses were run by customers’ suggestions, You’d be out of business. So stop asking your customers what they want. Instead, figure out what they expect.

Disclaimer: Be prepared to surpass the “conventional wisdom” of interviews, focus groups, and customer reviews.




THE

CUSTOMER HAPPINESS BLUEPRINT

You can’t please everybody. And if all businesses were run by customers’ suggestions, You’d be out of business. So stop asking your customers what they want. Instead, figure out what they expect.

Disclaimer: Be prepared to surpass the “conventional wisdom” of interviews, focus groups, and customer reviews.

A FILTER FOR THE NOISE

Either of these customers sound familiar?


MISTER TRUSTED-REVIEWER
“0/5 stars
Should have discount.
Should have purple option.”

MISS DISAPPEARING-ACT
(adds items to online cart)
(does not check out)
(never seen again)


If you’re in one of the following positions: B2B or B2C Business Owner, Team Manager, Marketing Manager, then this solution is for you.

A GUIDING HAND IN TOUGH TIMES

Find yourself in one of these camps?



MISTER TRUSTED-REVIEWER
“0/5 stars
Should have discount.
Should have purple option.”



MISS DISAPPEARING-ACT
(adds items to online cart)
(does not check out)
(never seen again)


If you’re in one of the following positions: B2B or B2C Business Owner, Team Manager, Marketing Manager, then this solution is for you.

TURN THE RIGHT FEEDBACK INTO VISIBLE RESULTS

The usual customer feedback channels will have you making a hundred minor changes to your product, website, or service… to little effect.
With the Customer Happiness Blueprint, you’ll be able to:

1)  SEE THE BIG
PICTURE
A successful customer interaction starts much earlier than you’d think.
2)   MAKE THE RIGHT CHANGES
No more wasting time on ineffective tweaks that no one notices.
3)   CONTROL THE SALES FLOW
Make clicking “Buy Now” the easiest thing to do. 
4)   BUILD A RELATIONSHIP
Have them coming back for more.







CAPTURE REPEAT CUSTOMERS

Make an impression that customers remember, for the right reasons. From the first ad they see, to the grand unboxing — we reveal key touchpoints where it’s easy to meet and exceed expectations, and leave them wanting more.

TURN THE RIGHT FEEDBACK INTO VISIBLE RESULTS
The usual customer feedback channels will have you making a hundred minor changes to your product, website, or service… to little effect. With the Customer Happiness Blueprint, you’ll be able to:


1)   SEE THE BIG PICTURE
A successful customer interaction starts much earlier than you’d think.
2)     MAKE THE RIGHT CHANGES
No more wasting time on ineffective tweaks that no one notices.
3) CONTROL THE SALES FLOW
Make clicking “Buy Now” the easiest thing to do.

4)   BUILD A RELATIONSHIP
Have them coming back for more.

CAPTURE REPEAT CUSTOMERS

Make an impression that customers remember, for the right reasons. From the first ad they see, to the grand unboxing — we reveal key touchpoints where it’s easy to meet and exceed expectations, and leave them wanting more.


ELIMINATE NEGATIVE REVIEWS

 When reality falls short of customer expectations, a bad review is born. By pinpointing danger zones of expectation/reality mismatch, we tackle root causes of dissatisfaction.

ELIMINATE NEGATIVE REVIEWS

When reality falls short of customer expectations, a bad review is born. By pinpointing danger zones of expectation/reality mismatch, we tackle root causes of dissatisfaction.

WHAT’S THE PROCESS LIKE?

Over the course of 2 weeks, we’ll work with your team and target customers to deliver the following:
CUSTOMER LANDSCAPE REPORT
CUSTOMER EXPERIENCE AUDIT
2 CUSTOMER PERSONAS
CUSTOMER JOURNEY MAP
5 KEY RECOMMENDATIONS…

To turn your customers’ experience into sales, loyalty, and brand longevity.
*We’ll conduct all processes remotely for the foreseeable future, but don’t worry
A thorough onboarding means that we’ll all be on the same page.

WHAT’S THE PROCESS LIKE?

Over the course of 2 weeks, we’ll work with your team and target customers to deliver the following:

CUSTOMER LANDSCAPE REPORT
CUSTOMER EXPERIENCE AUDIT
2 CUSTOMER PERSONAS
CUSTOMER JOURNEY MAP
5 KEY RECOMMENDATIONS…


To turn your customers’ experience into sales, loyalty, and brand longevity.
*We’ll conduct all processes remotely for the foreseeable future, but don’t worry. A thorough onboarding means that we’ll all be on the same page.

NEW INITIATIVE

70% SUBSIDY
by DesignSingapore Council 

Thanks to DesignSingapore Council’s User Journey Mapping grant, local SMEs can reap all the benefits of this exercise at a fraction of the cost. Find out if you qualify by contacting us below!

NEW

70% SUBSIDY
by Design Singapore

Thanks to Design Singapore’s User Journey Mapping grant, local SMEs can reap all the benefits of this exercise at a fraction of the cost. Find out if you qualify by contacting us below!


 

BONUS

LIMITED TIME OFFER
Now-June 1

Sign up before June 1, and receive an additional free report.

Customer Experience Best Practices contains:
- Actionable Insights
- Tried and True Shortcuts
- Industry-specific examples
…of how to improve your customer experience.

Because each report contains such tailored information, no two reports will be alike.





 

IF YOU DON’T DO THIS, YOUR COMPETITORS WILL.

Customer Experience has already become the cornerstone of successful brands today.
It sounds so simple… Customer Experience. But if you’ve ever actually experienced a customer, you’ll know: This is a deal you can’t afford to miss.

book your slot now


IF YOU DON’T DO THIS, YOUR COMPETITORS WILL.

Customer Experience has already become the cornerstone of successful brands today. It sounds so simple… Customer Experience. But if you’ve ever actually experienced a customer, you’ll know: This is a deal you can’t afford to miss.
book your slot now